Contact and Support
Request Access
If you do not yet have access to the portal, fill out the request form with your name, institutional email address, desired profile, and justification.
Click here to request accessProfile Upgrade
To unlock new time resolutions or advanced features, use the upgrade option available in the interface after logging in. If you do not yet have an account, the first step is to register on the portal and request the appropriate profile. The available profiles are:
- CRAAM Researcher
- Solar Physicist
- Administrator
Forgot My Password
If you've forgotten your password, you can safely reset it:
Click here to reset your passwordQuestions About How to Read or View Data
If you need help opening files (CSV, FITS), or want examples of how to process data in Python, visit our Wiki with tutorials and best practices:
Click here to access the WikiTechnical Support
If you encounter technical issues with the portal, such as failures when exporting files or unexpected error messages, please contact:
Use this channel to:
- Technical errors or interface failures
- Problems downloading or opening exported files
- Cases not resolved by Wiki or interface
General or Administrative Questions
For institutional questions, profile updates, or suggestions for improvement:
Use this channel to:
- Request institutional support
- Correct profile information
- Send feedback and suggestions
Social Networks and Official Channels
Follow updates, new features and events related to the portal:
